Warranty policy

Welcome to our online store. We cherish your trust and are committed to providing the best products and services. To ensure your complete satisfaction, we offer you the following warranty policy:

1. Ensure product quality

•Warranty period: All products purchased from our store are covered by a warranty from the original agent of the product, and the warranty period ranges depending on the type of product and the agent’s conditions.

•Warranty coverage: The warranty covers manufacturing defects and any defect in the materials used based on the agent’s conditions.

•Warranty exclusions: The warranty does not cover damage resulting from incorrect use, accidents, normal wear and tear, or unauthorized repair attempts.

2. Guarantee application process

•Order procedures: If you encounter any problem with the product during the warranty period, please contact our customer service via WhatsApp number 966920000258: / Email: [email protected]

Mentioning the details of the problem and the order number. We will help you coordinate with the original agent of the product.

•Inspection: After receiving the warranty request, the product will be inspected by the original dealer to determine the nature of the defect. We may request that the product be sent to us or to an agent for inspection if necessary.

Replacement or repair:

If the agent has a branch in the same area: the product will be repaired or replaced by the agent directly.

If the dealer does not have a branch in your area: Please send the product to us, and we will arrange to send it to the dealer for repair or replacement.

3. Return and exchange

•Return policy: You can return non-defective products within (7 days) from the date of receipt, provided that they are unused and in their original condition. Please note that some products may not be eligible for return depending on the dealer's policy.

•Shipping costs: In case of defective products, we will bear the shipping costs for the returned product based on the agent's terms. For non-defective items, shipping charges may apply.

4. Agent data

•Brand: Brewista - Renault - Bonavita

•Agent: 12 cup toaster

•Website: https://12cups.com.sa/

•Contact number: tel:+966550050951

•Brand: Bartaza

•Agent: Coffee strains

•Website: https://sulalat.com/

•Contact number: 5080944220

•Brand: AL BANCO|

•Agent: Bayak

•Website: https://beyyak.com/